These terms govern your use of this website and any purchase you make from it. Please read them before placing an order. By ordering you agree to be bound by them.
Template notice: the bracketed items below must be completed with your registered company details, and these terms should be reviewed by a qualified lawyer before you rely on them. Delete this notice once reviewed.
1. Who we are
This website is operated by [COMPANY NAME], registered in Lithuania under company number [COMPANY CODE], with its registered office at [REGISTERED ADDRESS] (“we”, “us”, “our”). You can contact us at [EMAIL ADDRESS] or [PHONE NUMBER].
2. Orders and how a contract is formed
An order placed on this website is an offer to buy. A contract of sale is formed only when we confirm dispatch of the goods by email. Until then we may decline or cancel an order, including where the product is unavailable, where the price was displayed incorrectly, or where we suspect fraud.
3. Prices, taxes and payment
All prices are shown in euro and include value added tax where applicable. Delivery costs are shown separately before you confirm your order. We may change prices at any time, but changes will not affect orders we have already confirmed.
Payment must be made in full before dispatch. We accept the payment methods displayed at checkout.
4. Delivery
We dispatch orders to the address you provide. Estimated delivery times are indicative and not guaranteed. Risk in the goods passes to you on delivery. If your order does not arrive within [NUMBER] days of dispatch, please contact us.
5. Your right to cancel (consumers in the EU)
If you are a consumer, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason. To exercise this right, tell us clearly by email at [EMAIL ADDRESS] within that period. You must return the goods within 14 days of telling us, in a resalable condition and, where possible, in the original packaging.
We refund the purchase price and the standard delivery cost within 14 days of receiving the returned goods or proof of return, using the same payment method you used. You bear the direct cost of returning the goods. This right does not apply to sealed goods that have been unsealed for hygiene reasons, or to goods that have been used or damaged.
6. Faulty goods
Goods must be as described and of satisfactory quality. If something you receive is faulty or not as described, contact us at [EMAIL ADDRESS] and we will repair, replace or refund it in accordance with applicable consumer law. This is in addition to your right to cancel set out above.
7. Product information and health notices
Product descriptions, images and nutritional information are provided for general information. Food supplements are not a substitute for a varied diet and a healthy lifestyle, and must not be used as a substitute for a balanced diet. Do not exceed the stated recommended daily dose. Keep out of the reach of children. If you are pregnant, breastfeeding, taking medication or under medical supervision, consult a healthcare professional before use. Nothing on this website is medical advice.
8. Acceptable use
You agree not to use this website unlawfully, not to attempt to gain unauthorised access to it, and not to interfere with its normal operation.
9. Our liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our liability for any order is limited to the amount you paid for it.
10. Intellectual property
All content on this website, including text, images and logos, is owned by us or our licensors and may not be reproduced without our written permission.
11. Your personal data
We process personal data in accordance with our Privacy Policy, which forms part of these terms.
12. Complaints and dispute resolution
If you have a complaint, please contact us first at [EMAIL ADDRESS] so we can try to resolve it. Consumers in the EU may also use the European Commission’s online dispute resolution platform. These terms are governed by the laws of the Republic of Lithuania, and the courts of Lithuania have jurisdiction, without affecting any mandatory consumer protections in your country of residence.
13. Changes to these terms
We may update these terms from time to time. The version in force when you place an order is the version that applies to that order.
Last updated: [DATE]